Return and Exchange Policy – Razotis.xyz
At Razotis.xyz, we are committed to ensuring the satisfaction of our customers. If you are not fully satisfied with your purchase of veterinary supplies, we offer a straightforward return and exchange process.
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
- The product must be unused, in its original packaging, and in the same condition as when it was received.
- A valid proof of purchase, such as an order confirmation or receipt, is required.
Non-Returnable Items:
- Customized or personalized veterinary products
- Clearance or final sale items
- Items that show signs of use, damage, or tampering
2. Return Process
To initiate a return, follow these steps:
- Contact Us: Email us at info@razotis.xyz or call +1 (718) 846-1414 to request a return authorization.
- Package the Item: Ensure the product is packed securely in its original packaging, including all components.
- Ship the Item: Use the return shipping label provided by us. Please ship the item to the address provided by our customer support team.
3. Return Window
Returns must be initiated within 30 days of receiving your order. Any return requests outside this period will not be accepted.
4. Refunds
Once your return is received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and will be credited back to your original payment method. Please note that shipping fees are non-refundable.
Partial Refunds:
In certain circumstances, partial refunds may be granted:
- Items returned after the 30-day window
- Products showing signs of use, damage, or missing parts
5. Exchanges
If you wish to exchange a product, follow the return process as outlined. Once the return is processed, you can place a new order for the desired item.
6. Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately at info@razotis.xyz or call +1 (718) 846-1414. We will arrange for a replacement or full refund, including shipping costs, at no additional charge.
7. Contact Us
For any questions or assistance with returns, exchanges, or refunds, please contact our customer service team:
- Email: info@razotis.xyz
- Phone: +1 (718) 846-1414
- Address: 8615 Forest Pkwy, Woodhaven, NY 11421, United States
Our team is available Monday through Sunday, 8 AM – 5 PM (EST).